Ev / Refund

Refund

Refund Procedure – HAMOTTE AI Subscription

1. Eligibility Conditions
A refund may be requested if one of the following conditions is met:

"Satisfaction Guaranteed" Trial Period: Request made within [7 / 14 / 30] days of the first payment.
Major Technical Issue: The service is unavailable for more than [24h / 48h] consecutive hours due to our fault, with no workaround available.
Billing Error: Duplicate charge, incorrect amount, or renewal despite a confirmed cancellation.
Non-Use: Paid account but no login or use of key features in the days following subscription, upon justified request.

NOT Eligible:

  1. Requests outside the guarantee period.
  2. Cancellation mid-period: access remains active until the end of the paid term, with no prorated refund.
  3. Violation of the T&Cs resulting in account suspension.
  4. "Lifetime" offers or credits that have been used.

2. Request Deadlines

Subscription Type

Deadline to Request

Monthly

[7 days] after the charge

Annual

[14 days] after the charge

Trial Converted to Paid

[7 days] after the 1st charge

After this deadline, no refund will be granted. Cancellation simply stops the next renewal.

3. How to Submit a Request

To ensure your request is processed quickly, send an email to [support@hamotteia.com] with:

Subject: Refund Request – [Your Account Email]

Required Content:

  1. Account Email: the address used for registration
  2. Payment Date: DD/MM/YYYY
  3. Invoice Number: visible in [Customer Area > Billing]
  4. Reason: Choose from the conditions in section 1 and briefly explain
  5. Proof if applicable: screenshots of the bug, cancellation confirmation email, etc.

Any incomplete request will delay processing.

4. Processing Steps

  1. Acknowledgment of Receipt: You receive an automatic confirmation within 24 business hours.
  2. Review: Our team checks eligibility within [2 business days]. We may contact you if information is missing.
  3. Decision: You receive the response by email. If approved, we initiate the refund.
  4. Refund: Issued to the original payment method within [5 to 10 business days] depending on your bank. Stripe/PayPal may display "refund in progress" during this time.

5. Special Cases

  • Payment by Bank Transfer/SEPA: Provide bank details in the name of the SaaS account holder for a refund via transfer.
  • Purchase via App Store / Google Play: The refund must be requested directly from Apple or Google. We cannot act on these transactions.
  • Promotional Offers: Subscriptions at 50% off or more are only refundable within 48h, except in case of a major bug.

6. After the Refund

The refund results in immediate account closure and data deletion according to our privacy policy, after a [30-day] technical withdrawal period.

Important GDPR/Consumer Notice: In accordance with Article L221-28 of the French Consumer Code, you waive your right of withdrawal by accessing the service immediately after payment. Our "guarantee" above is a commercial gesture.